Refund policy

BECU Return & Exchange Policy

Hey there 👋
Thanks for shopping with BECU.
Every T-shirt you order is made just for you — printed on demand with care.
Because we produce every item individually, our return and exchange policy is designed to be transparent and fair for everyone.

🧵 1. If Something’s Wrong with Your Order

We’ve got you covered.
If your order arrives damaged, misprinted, or not what you ordered, we’ll fix it — completely free of charge.

To report an issue:

  • Email us at Info@becustore.com within 7 days of delivery.

  • Include:

    • Your Order ID

    • Photos showing the issue clearly

    • A short unboxing video (required by our production partner for verification)

Once verified, we’ll send you a replacement or issue a full refund — your choice.

📏 2. Size Issues or Change of Mind

Because every BECU product is printed on demand, we’re unable to accept returns or exchanges for:

  • Ordering the wrong size

  • Change of color, design, or personal preference

👉 Pro tip: Please check our size guide before placing your order — it’s simple, accurate, and ensures a perfect fit.

🚚 3. Courier Returned / Undelivered Orders

If your package is returned to us because:

  • The shipping address was incorrect or incomplete,

  • The phone number was unreachable, or

  • The recipient was unavailable during delivery,

then the customer is responsible for the return.

In these cases:

  • We can reship your order once you confirm the correct address and pay the re-shipping cost.

  • Refunds will not be issued for orders returned due to incorrect or incomplete delivery information.

Please double-check your address and contact details at checkout to ensure smooth delivery ✨

💰 4. Refunds

If your claim (for defect, misprint, or damage) is approved, refunds are processed either:

  • To your original payment method, or

  • As BECU store credit (your choice).

Refunds are usually completed within 5–10 business days after approval.

🧭 5. Quick Summary

Situation What BECU Will Do Cost to You
Damaged / misprinted / wrong product Replace or refund Free
Wrong size / change of mind Not eligible Customer
Courier couldn’t deliver (wrong address / unreachable) Reship on request Customer pays
Lost in transit (confirmed by courier) Replace or refund Free

💌 Need Help?

We’re always happy to assist you!
Reach out to us at:
📧 info@becu.in

We’ll get back to you within 24–48 hours (usually faster).

🌿 The BECU Promise

At BECU, every print has purpose.
We create on-demand, conscious apparel — meaning no overproduction, no waste, and no compromises on quality.
Each order supports mindful fashion, creativity, and individuality.

Thank you for being part of the BECU community